Steps you can take to stay afloat:
1. Continue to support your NDIS clients
I know this is a very scary time and you may be feeling super worried about your business or employment. If you have complex clients that depend on your services to maintain their quality of life, please do what you can to continue supporting them. If you don’t have complex clients, and you and your client still wish to continue services, please do so!
The NDIS are also encouraging providers to continue supporting clients at this time, to read more from the NDIS, please visit the NDIS site – Advice for Providers for more information.
2. Develop a safety/hygiene plan and discuss this with your clients
If you are continuing with services, I encourage you to use 110% care when supporting our vulnerable clients, and of course use best practice hygiene. Please visit www.health.gov.au for advice on how to stay safe and ensure our NDIS clients are safely supported. Put a safety plan in place and discuss this with your clients. Reassure them, that their safety, is your No.1 priority!
3. Ask your clients for help, and request to continue billing their NDIS plan for services, even if they self-isolate
If you’ve built strong relationships with your clients and have been supporting them on a continuous and regular basis, and they choose to self-isolate without your support, PLEASE PLEASE chat to them about claiming the 100% cancellation fee for each service they cancel. I know they’ll do everything they can to support you through this challenging time, and I’ve also encouraged them to do so!
Requesting support through your clients NDIS plan, is a much better option than registering with other government agencies. If your clients truly care about you and want to guarantee your services when the crisis is finally over, I’m sure they’ll do anything they can to help. Be honest with them and help them to understand how important it is for you to be supported through NDIS right now!
4. Think outside the square and deliver your services in a different way
I also encourage you to be creative with your services. If you have the option to provide in home or remote support via Zoom, FaceTime, Skype or another video link service, please explore these options sooner rather than later! And, let your clients know you want to continue to support them, even if it’s remote or in a different way.
5. Think ahead about travel plans
If you’re concerned about travelling across the border to deliver services, please ensure you have documentation that supports your NDIS business. A signed letter from your client/s should be enough evidence, while the governments organise interstate licenses. Keep checking the www.qld.gov.au and www.nsw.gov.au websites for more information to be sure what information is needed to confirm your business can support clients across the border.
Lastly – Take very good care of your physical and mental health
Please know this situation will pass, as I’m sure you do. Be kind to yourself and your community. Find new ways to exercise at home and eat as healthy as you can. Reach out to others, and us if you’re unsure how to request payment from cancelled services. And, stay as safe as you can. You are so important, to us, your family and your clients. You are a one of a kind miracle in the universe, so please look after yourself and share as much love as you can.
Now, I’d really love to hear your thoughts. What steps are you prepared to take to stay afloat and keep connected to people you care about? Please leave a comment below. We’re here to support you and work together to ensure we all make it through as best we can! Sending so much love and support your way!
See you in the comments!
Love Jude x